At Beefvy, we are committed to ensuring your satisfaction with our services and products. This Refund Policy explains when and how you can request refunds for purchases made through our website. Please read this policy carefully before making a purchase.
1. Satisfaction Guarantee
Beefvy offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, content, or condition of any item in your purchase, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Digital Products: Content that does not match the description or fails to meet quality standards
- Online Courses or Webinars: Content that is significantly different from what was advertised
- Subscription Services: Cancellation of recurring subscriptions (pro-rated for unused portion)
- Consulting Services: Services that were not delivered as described
- General Dissatisfaction: If you are unhappy with a product or service for any reasonable cause
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for digital products and one-time services
- 30 days of purchase for subscription services (for the initial subscription period)
- 48 hours before scheduled consultation for consulting services
We recommend that you review any purchased products or services immediately upon receipt to ensure timely reporting of any issues.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@beefvy.com, by phone at +447737643560, or through the "Contact" section on our website.
- Provide Order Details: Include your order number, the items or services you're unsatisfied with, and the reason for your dissatisfaction.
- Documentation: If applicable, provide screenshots or other evidence to help us address the problem effectively.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Processing
Approved refunds will be processed as follows:
- We will issue refunds to the original payment method used for the purchase
- Processing time for refunds typically takes 5-7 business days
- Depending on your payment provider, it may take additional time for the refunded amount to appear in your account
For credit card payments, refunds may take up to one billing cycle to appear on your statement, depending on your credit card issuer.
6. Non-Refundable Items
The following items or circumstances are generally not eligible for refunds:
- Digital products that have been downloaded or accessed substantially
- Services that have been fully delivered or substantially completed
- Subscription services beyond the initial period (cancellations will stop future charges but will not refund past charges)
- Customized or personalized services that were delivered as specified
- Purchases made more than 30 days prior to the refund request
However, even in these cases, we may consider partial refunds or credits on a case-by-case basis depending on the specific circumstances.
7. Subscription Cancellations
For subscription services:
- You may cancel your subscription at any time through your account settings or by contacting customer service
- Cancellations will take effect at the end of your current billing cycle
- No refunds are provided for partial subscription periods, except in the case of initial subscriptions cancelled within 30 days
- After cancellation, you will continue to have access to the subscription services until the end of your billing period
8. Special Circumstances
We understand that special circumstances may arise. In cases of:
- Technical Issues: If you experience technical difficulties that prevent you from accessing or using our products or services, please contact our support team for assistance before requesting a refund
- Accidental Purchases: If you have made a purchase by mistake, please contact us immediately as these cases will be evaluated individually
- Service Interruptions: If our services are unavailable for an extended period, we may offer partial or full refunds for the affected time period
Each of these situations will be evaluated on a case-by-case basis with a focus on fair resolution.
9. Refund Limitations
While we strive to ensure customer satisfaction, please note the following limitations:
- We may limit or refuse refunds if we detect an abuse of our refund policy
- Excessive refund requests from the same customer may result in account review
- We reserve the right to modify this refund policy at any time
- Changes to the refund policy will not apply retroactively to purchases made prior to the change
10. Contact Information
If you have any questions about our Refund Policy, please contact us:
Beefvy
899 Bailey Hollow
Lewisport SL7 3PB
Switzerland
Phone: +447737643560
Email: support@beefvy.com